Chloride

Frequently Asked Questions

General Enquiries

Our headquarters are at
Exsan House Off Enterprise Road, Industrial Area.
From town, one should pick a Cabanas Matatu number 33 at Accra Road and alight at General Motors (GM).
You can either walk along Enterprise road for a distance of 800m to Kobil petrol station, or pick a matatu at GM and alight at Exsan House, which is opposite Kobil petrol station. To access our other service center countrywide, Click HERE

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The MD is Guy Jack

The GM is Karanja Njoroge.

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If a caller wants to apply for a job or internship/job, kindly request them to send their CV and testimonials to careers@chlorideexide.com and the HR will go through it and revert accordingly.

If a caller says that they had previously sent their application, they will be informed that it has been queued and that they are not hiring at the moment. However, if a suitable position be available, the caller will be contacted.

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Solar Solutions

We offer the best manufacturer warranty of 5 years. Our systems can have a lifetime of up to 10 years. We stock quality spares to keep the systems running perfectly beyond the stated warranty period.

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Our experienced technical team is available to install the system for our customers upon request. Installation costs vary depending on the system size established after a site survey.

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Chloride Exide offers an after-sales service through annual service contract arrangements.

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Once we conduct a site visit, we will determine how best to fit the system. For a home which already uses hot water, we do not expect major plumbing works. Nor do we expect major structural works, since the solar water heating system typically sits on your roof, which we neatly integrate into various types of roof structure.

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Indeed you will if you do not use all the hot water the night before. Hot water in the tank is kept hot thanks to the highly effective, heat-insulating material between the inner and outer layers of the tank; this ensures that all hot water in the tank stays hot for a long period of time. Depending on your usage pattern, you will be able to set the system to automatically boost the temperature of the water, should the need arise.

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The system is made up of a collector and a tank. The collectors which are either flat plated or vacuum tube are made of a material that traps heat from sun, heating the water up to over 65 degrees celsius on a sunny day. The tank is comprised of the inner and outer layers, separated by a highly-effective, heat-insulating material; this ensures that all hot water in the tank stays hot for a long period of time.

The system can come with an intelligent controller, fitted inside your home. This will give you full control over the system, showing the exact temperature of the water. It also allows you to pre-set a preferred constant temperature; the intelligent system will trigger the integrated electrical heater to boost your water temperature on cloudy days.

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Our system typically integrates with a feeder tank, which serves as both storage for water supply and a cold reservoir to the Solar Hot Water system. The feeder tank gets its supply from your main reservoir (on ground, underground etc.) in a similar manner by which your existing service tank is supplied. As long as there is water in your feeder tank, you will have uninterrupted supply of hot water. If the feeder tank runs dry, you will need to replenish it from the main tank (much in the same way as you need to replenish your service tank). This is mostly achieved by manual pumping, but we could offer the option to automate this pumping function via the Intelligent Controller.

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Contact us today for your free site assessment and estimate, based on your current plumbing, number of people in your home and structure of your roof. Our value for money is unmatched.

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We have partnered with KCB and HFC banks and they offer a flexible payment plan. Please contact us to link you to them.

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The system comes with a safety valve/release valve that is able to regulate the water temperatures. In this way, your tank is guaranteed to always have the recommended amount of water and hence the system will be in safe operation mode.

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Our dedicated customer service team is on standby to hear from you.

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Batteries

All batteries are lead-acid batteries. The difference between vented and Maintenance Free(MF) batteries is that vented batteries have vents for occasional addition of de-ionized battery water from Chloride Exide while MF batteries are sealed, such that, once it is fitted in the car, no maintenance is required.

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Yes we do! Our new exciting Dial-a-Battery Service will ensure that you never get stuck! Simply dial, (+254 0719 080 000) and we will deliver. We accept all card payment, cash and MPesa.

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Yes, we have our battery experts who will be able to fit the battery for you at no extra cost

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Yes you can. If your automotive battery has run out, you can trade it as you buy your new battery, which will give you a beneficial discount of 20%.

As for Dial-A-battery, you get still get a beneficial standard discount of 30%.

If the client does not want to purchase a new battery and yet has old batteries in store, we can purchase the old battery at sh. 40 per kg. This is because un-used batteries are hazardous to the environment.

As a company we recycle the old batteries. The plastic is used to make plastic products i.e. basins, buckets etc. while the lead is used to make new battery plates.

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We recycle the old batteries. The plastic is used to make plastic products ie. basins, buckets, etc. while the lead is used to make new battery plates.

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Confirm their location then from the dealer list, advice on the nearest Dealer to them.

Place the client on hold as you confirm this information.

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All faulty batteries should either be taken to the dealer for collection, which will take a longer period, or brought to the depot for faster analysis. Warranty applies to factory faults only. Service related faults will only attract a discount but the client will still have to purchase a new battery.

• Factory faults include: shrinkage, loose paste, weak wires, broken bar (no hammering spotted on terminals), poor terminal burning, reverse polarity, sharp edge (cutting into separator), over brushed lugs, one sided paste, broken pillar, weld failure, etc

• Service related faults include: strong acid, high temperatures, hammered terminals, low level (electrolyte), contamination, over discharging, undercharging, overcharging, shorted terminals, damaged container, sulphationetc, among others

We do not, in any way, repair faulty batteries. The caller needs to purchase a new battery.

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Request for the Job Card/Dealer note and the Serial number.

Place the client on hold as you confirm this information on Navision or call the Battery center.

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Batteries are only filled with acid on purchase and there after filled with battery water if the level diminishes. Filling of acid should be done by a professional therefore do not advise a client to do it themselves because it is hazardous.

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Warranty applies to factory faults only. Service related faults will only attract a discount but the client will still have to purchase a new battery.

• Factory faults include: shrinkage, loose paste, weak wires, broken bar (no hammering spotted on terminals), poor terminal burning, reverse polarity, sharp edge (cutting into separator), over brushed lugs, one sided paste, broken pillar, weld failure, etc

• Service related faults include: strong acid, high temperatures, hammered terminals, low level (electrolyte), contamination, over discharging, undercharging, overcharging, shorted terminals, damaged container, sulphationetc, among others

We do not in any way repair faulty batteries. The caller needs to purchase a new battery.

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